Frequently Asked Questions

Which Muse models are supported?


Myndlift supports Original Muse (2016 model: MU-02), Muse 2 (model: MU-03) and Muse S (Muse S is only compatible with Myndlift on iOS). Please see this article for more information.




Can I use Myndlift without a neuro-coach?


Your neuro-coach is experienced in understanding what you want to achieve and developing an individualized training program to give you maximum benefit.
Having a neurofeedback expert supervise your training is critical, and we cannot offer Myndlift without it. The neuro-coach defines a personalized neurofeedback protocol in line with your training goals. Although the Myndlift app automatically adjusts the level of difficulty to keep your training engaging, a professional is needed to track your progress and ensure that you are training with the most appropriate protocol. There are a variety of neurofeedback (EEG biofeedback) protocols that differ in key ways (e.g., frequency band, electrode location), and the neuro-coach has the expertise to select the best protocol for you and monitor change over time.




How do consultations with the neuro-coach work?


A neuro-coach consultation is an online video call or a phone call booked by you directly via the Myndlift app. The Core Training plan includes monthly neuro-coach consultations. During the first consultation, the neuro-coach will review your goals with you and deploy a neurofeedback protocol accordingly. After that, the consultations are for the neuro-coach to review your training progress with you. After three months of Core Training, you can choose to switch to the Continuity Training plan, which does not include neuro-coach consultations. If you wish to schedule a neuro-coach consultation while on the Continuity Training plan, you will need to pay an additional charge.




Can I change the training protocol myself?


To ensure that you get the most out of your training, only your neuro-coach can make changes to your training protocol. If you wish to make a change, you can always request the change in a message to your neuro-coach via the app. The neuro-coach may make certain changes (e.g., session duration, number of sessions) right away, but other changes (e.g., frequency bands trained, location of the auxiliary electrode) may require a consultation so that the neuro-coach can discuss the requested change with you.




When do I need to contact my neuro-coach?


You are required to have the first neuro-coach consultation right after completing the assessment to review the results and have a personalized neurofeedback protocol deployed for your training. You can continue to be in touch with your neuro-coach via the messaging tool in the app and choose to schedule a consultation to discuss your training progress or a major change to your training program.




How do you keep my training challenging and relevant?


Before you start each training session on the Myndlift app, you’re prompted to complete a process called ‘Calibration’. During this process, which lasts a few seconds, the system senses your brainwaves and establishes the difficulty threshold for each trained frequency. The better your brain becomes, the harder the training will be.




What is the assessment?


Before the neuro-coach can deploy your personalized neurofeedback protocol, you will need to complete a 20-30 minute brain health EEG assessment via the app. This assessment provides a snapshot of how your brain is doing and measures both your brainwaves and how you respond during a cognitive task.
To track your progress, the neuro-coach may ask you to repeat the assessment after you have trained for a while.

Please note that this is not a qEEG.




Are the Myndlift neuro-coaches certified professionals?


All Myndlift neuro-coaches are licensed mental health practitioners and have years of experience in providing in-clinic and remote neurofeedback therapy.




Can I use the headband that I buy from you for the Muse app as well?


Yes.




Do you offer discounted packages for students or military veterans?


No.




When does the subscription start?


Your subscription becomes active when you begin your first training session or 21 days after your order is placed (whichever is sooner).




Do I need to have an active subscription to continue training?


Yes.

For the first three months of Core Training, your subscription will include monthly consultations with your assigned neuro-coach. After three months, you can choose to switch to the Continuity Training plan, which costs less and does not include neuro-coach supervision (neuro-coach consultations can be scheduled at an additional charge).




Can I add a family member?


Yes. You can add family members at a reduced rate




How long does it take to ship?


Our standard shipping time is 7-21 business days. We do our best to ship your order as quickly as possible. Occasionally, there may be delays for reasons beyond our control. In addition, please note that countries have their own customs regulations, and we are unable to predict or cover any additional delivery charges.

If you have a question about your shipment, please reach out to Myndlift Support at support@myndlift.com.





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FOR INDIVIDUALS

This product is not intended to diagnose, treat, cure, or prevent diseases.